Replacing My iPhone 6s for Free
My iPhone 6s has had the Unexpected Shutdown issue for a while. After months of procrastination, I finally went to the Apple Store this Saturday afternoon.
My appointment was at 16:50. The staff told me that it takes 3 hours to replace the battery, and the store closes at 19:00. So I have to leave the phone overnight and pick up the next day.
I said OK.
However, I remember last time Apple had this issue with iPhone 5, they would actually replace my old phone with a new one (or refurbished one?) immediately in the store. Oh yes, I am very lucky to be a victim twice.
I'm totally fine without a new phone this time.
Then the next day, a different person handled my case. They brought both my old and a new phone to me. Guess what? The new phone was for me. And I just need to reset my old phone for them.
They said one thing, but did another.
I'm very confused. The only reasonable explanation I could think is, they wanted to take a look at my old phone then decide what to do.
Maybe I should have a doubt about anything they say. After all, they have told me "not closing your apps will kill your iPhone”.